Shipping and Delivey

Order Processing

Orders are generally processed within 2–3 business days after successful order confirmation. Orders are not processed or shipped on Sundays and public holidays.

During sales, festive periods or high-demand events, processing may take slightly longer. If there is a significant delay or an item becomes unavailable, we will contact you using the email address or telephone number provided with your order.

Processing time is separate from the estimated delivery time.

Shipping Within India

Kasaa Designs currently delivers to serviceable PIN codes across India through third-party courier partners.

Shipping charges, if applicable, will be displayed at checkout before payment. Charges may vary depending on the delivery location, order value, package weight and available shipping service.

Estimated delivery after dispatch:

These delivery periods are estimates and not guaranteed. Delivery may take longer because of weather conditions, public holidays, courier delays, transportation disruptions, remote-location restrictions or other circumstances beyond our reasonable control.

Order Tracking

Once your order has been shipped, you will receive tracking information by email, SMS or WhatsApp, depending on the contact details provided at checkout.

Tracking information may take up to 24–48 hours to become active after dispatch.

If the tracking status has not been updated for an extended period, contact us at care@kasaadesigns.com with your order number.

Cash on Delivery

Cash on Delivery may be available for selected serviceable PIN codes and eligible orders. Availability will be shown at checkout.

Additional Cash on Delivery charges may apply and will be displayed before the order is placed. We may contact you by telephone or WhatsApp to confirm a Cash on Delivery order before processing it.

Kasaa Designs reserves the right to disable Cash on Delivery for certain locations, products, order values or customers with a history of refused or undelivered orders.

Delivery Attempts

Our courier partner will generally make delivery attempts according to its operating policy. Please ensure that someone is available at the delivery address to receive the package.

The courier partner may contact you for delivery directions. Customers are responsible for providing a complete and accurate address, PIN code and active telephone number.

If delivery fails because of an incorrect address, an unavailable recipient, repeated unsuccessful attempts or refusal to accept the package, the order may be returned to us. Any request to ship the order again may require payment of additional shipping charges.

Address Changes

Please review your shipping information carefully before placing an order.

If you need to correct an address, contact us immediately at care@kasaadesigns.com An address change cannot be guaranteed after an order has been processed or shipped.

Once dispatched, we may be unable to redirect the package to a different address.

Delayed, Lost or Undelivered Orders

If your order is delayed beyond the estimated delivery period, contact us with your order number. We will coordinate with the courier partner and assist you with an update.

An order will not be treated as lost until the courier partner has completed its investigation. If the shipment is officially confirmed as lost, we will offer a replacement or refund, subject to stock availability and verification.

Kasaa Designs is not responsible for delivery delays caused by events outside our reasonable control, but we will make reasonable efforts to help resolve shipping issues.

Damaged or Tampered Packages

Please inspect the outer packaging when your order is delivered.

If the package appears opened, severely damaged or tampered with, please refuse delivery whenever reasonably possible and contact us immediately.

If you accept the package, record an uninterrupted product-opening video clearly showing:

• The sealed outer package

• The shipping label

• The opening of the package

• The condition of the jewellery received

Keep all packaging, labels and included items until your concern has been resolved. Claims for damaged, defective, incorrect or missing products must be raised in accordance with our Cancellation and Refund Policy.

Incorrect or Incomplete Address

Kasaa Designs is not responsible for delays or non-delivery caused by incomplete or incorrect shipping details provided by the customer.

If an order is returned to us for this reason, additional shipping charges may apply before it can be dispatched again. Any refund approved for such an order may exclude shipping, Cash on Delivery and return-to-origin charges, to the extent permitted by applicable law.

Store Pickup and Local Delivery

Store pickup and direct local delivery are currently unavailable. Orders must be placed through our website and will be delivered through our authorised courier partners.

International Shipping

We currently do not offer international shipping. Orders can only be delivered to serviceable addresses within India.

Shipping Restrictions

We may be unable to deliver to certain locations because of courier limitations, government restrictions, weather conditions or other operational reasons.

If we cannot ship to the address provided, we will contact you and cancel or refund the affected order as appropriate.

Contact Us

For shipping and delivery assistance, contact:

Kasaa Designs
216, 16th Main, 19th Cross
HSR Layout, Sector 3
Bengaluru – 560102
Karnataka, India

Email: care@kasaadesigns.com