Cancellation & Refund

Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been processed, packed or handed over to the shipping partner, it cannot be cancelled.

To request a cancellation, email us at care@kasaadesigns.com with your order number as soon as possible. Sending a cancellation request does not guarantee cancellation if the order has already been processed.

If a prepaid order is successfully cancelled, the refund will be issued to the original payment method within 7–10 business days.

Returns

We accept return requests only when a product is:

  • Damaged or defective upon delivery

  • Incorrect or different from the product ordered

  • Missing an item or component included with the product

The return request must be submitted within 7 days of delivery by emailing care@kasaadesigns.com with your order number, a description of the issue, clear photographs and an unedited product-opening video.

To qualify for a return:

  • The jewellery must be unused and unworn

  • All tags, accessories and protective packaging must remain intact

  • The product must be returned in its original box or packaging

  • Valid proof of purchase must be provided

  • The product-opening video should clearly show the sealed package, shipping label and reported issue

Kasaa Designs reserves the right to inspect the returned product before approving a replacement or refund.

Non-Returnable Items

Returns or exchanges are not accepted for:

  • Products showing signs of use, wear, alteration or accidental damage

  • Jewellery damaged due to improper handling, storage or care

  • Minor variations in colour, texture or finish caused by photography, lighting or screen settings

  • Earrings and other pierced jewellery for hygiene reasons, except when received damaged, defective or incorrect

  • Gift cards

  • Personalised or customised jewellery

  • Items returned without their original packaging, tags or included accessories

  • Change-of-mind requests or personal preference regarding size, colour or design

Products purchased during a sale or clearance event are not returnable for a change of mind. However, this does not affect claims concerning products received damaged, defective or incorrect.

Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method within 7–10 business days. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

Original shipping fees, Cash on Delivery charges and other applicable handling charges are non-refundable unless the order was incorrect, damaged or defective when delivered.

Exchanges and Replacements

We offer a replacement only when a product is received damaged, defective or incorrect, subject to verification and stock availability.

If the same product is unavailable, you may be offered:

  • A replacement of equivalent value

  • Store credit

  • A refund to the original payment method

Do not send a product back before receiving return approval and instructions from Kasaa Designs.

Damaged or Tampered Packages

If the outer package appears opened, damaged or tampered with at the time of delivery, please refuse the shipment whenever possible and contact us immediately.

For delivered packages, retain the packaging, shipping label and product-opening video until your request has been resolved.

Late or Missing Refunds

If an approved refund has not appeared after the stated processing period:

  1. Recheck your bank account or card statement.

  2. Contact your bank, card issuer or payment provider.

  3. If the issue remains unresolved, email care@kasaadesigns.com with your order number and refund details.

Gifts

Refunds for returned gift orders will be issued to the original payment method used to place the order. Where applicable and agreed upon, store credit may be offered to the gift recipient.

Return Shipping

Approved returns must be sent to:

Kasaa Designs
216, 16th Main, 19th Cross
HSR Layout, Sector 3
Bangalore – 560102
Karnataka, India

Return shipping costs will be covered by Kasaa Designs when a verified product is damaged, defective or incorrect. For any other return expressly approved by us, the customer may be responsible for the return shipping charges.

Products sent without prior approval may not be accepted. Please use a trackable shipping service and retain the shipping receipt until your return has been completed. Kasaa Designs is not responsible for return shipments lost in transit.

Contact Us

For cancellation, return, replacement or refund assistance, contact:

Email: care@kasaadesigns.com