Privacy Policy

Kasaa Designs respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you when you visit our website, contact us or place an order.

By using our website or voluntarily providing your personal information, you acknowledge the practices described in this policy.

Information We Collect

Depending on how you interact with Kasaa Designs, we may collect:

  • Your name, billing address and shipping address

  • Email address and telephone number

  • Order details, transaction history and payment status

  • Information needed to process returns, refunds or exchanges

  • Messages, enquiries, reviews and customer-support communications

  • Marketing preferences and newsletter subscriptions

  • IP address, browser type, device information and operating system

  • Website activity, pages viewed, referring links and cookie information

  • Information required to prevent fraud, misuse or unauthorised transactions

Please provide only accurate and necessary personal information.

How We Use Your Information

We may use your personal information to:

  • Process, confirm and deliver your orders

  • Communicate order status and tracking information

  • Verify payments and Cash on Delivery orders

  • Provide customer support

  • Process cancellations, returns, replacements and refunds

  • Maintain transaction, tax and accounting records

  • Detect and prevent fraud, abuse or security incidents

  • Improve our website, products and customer experience

  • Send promotional emails, messages or offers when you have opted in

  • Comply with legal, regulatory or contractual obligations

  • Establish, exercise or defend legal claims

We process personal information only for lawful and reasonably necessary purposes.

Consent and Marketing Communications

When you voluntarily provide information to place an order, request delivery, contact customer support or process a return, we use that information for the requested purpose and related business requirements.

We will seek appropriate consent before using your information for optional marketing where required. You may withdraw your marketing consent at any time by:

  • Using the unsubscribe option in a marketing email

  • Following the opt-out instructions in a promotional message

  • Emailing care@kasaadesigns.com

Withdrawing marketing consent will not affect essential order, payment, delivery or customer-service communications. It will also not affect processing completed before consent was withdrawn.

Payments

Online payments are processed through Razorpay or other payment providers displayed at checkout.

Payment providers may collect and process your card, bank, UPI or other payment information according to their own terms and privacy policies. Kasaa Designs does not ordinarily receive or store your complete card number, CVV, UPI PIN or online-banking password.

Payment information is handled by the relevant provider using its security and compliance measures. You should review the provider’s privacy policy for further information.

Shopify and Website Hosting

Our online store is operated using Shopify. Shopify may process information necessary to host the store, provide checkout functionality, maintain security, analyse website performance and support order management.

Information processed through Shopify is subject to its applicable privacy and security practices.

Sharing of Personal Information

We may share only the information reasonably required with service providers that help us operate our business, including:

  • Shopify and website-hosting providers

  • Razorpay and other payment processors

  • Courier, logistics and order-tracking partners

  • Email, SMS and WhatsApp communication providers

  • Analytics, advertising and fraud-prevention providers

  • Accountants, professional advisers and technology-support providers

  • Government, regulatory or law-enforcement authorities where legally required

For example, a courier partner may receive your name, address and telephone number to deliver your order.

We do not sell your personal information for monetary consideration. Our service providers may use information only according to their agreements, applicable policies and legal obligations.

Legal Disclosure

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law, regulation, legal process or government request

  • Investigate suspected fraud, misuse or unlawful activity

  • Protect the rights, property or safety of Kasaa Designs, our customers or others

  • Enforce our Terms and Conditions

  • Establish, exercise or defend a legal claim

Cookies and Similar Technologies

Our website uses cookies, pixels and similar technologies to:

  • Keep the website and shopping cart functioning

  • Remember preferences and login sessions

  • Understand website traffic and performance

  • Prevent fraud and improve security

  • Measure marketing effectiveness

  • Provide relevant advertising where permitted

Some cookies are necessary for the website to operate, while others may be used for analytics or marketing.

Cookies and similar technologies may collect device identifiers, IP addresses and browsing activity. Therefore, they should not be understood as always anonymous.

You may manage or block cookies through your browser settings. Disabling necessary cookies may prevent certain website features, including the shopping cart or checkout, from working correctly.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide customer support

  • Process returns, refunds or disputes

  • Maintain tax, accounting and transaction records

  • Prevent fraud and misuse

  • Meet legal and regulatory obligations

  • Establish or defend legal claims

Retention periods may vary depending on the type of information and the purpose for which it is held. When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.

However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should notify us promptly if you suspect unauthorised access.

Where required by applicable law, we will take appropriate steps in response to a personal-data breach, including providing legally required notifications.

Your Privacy Rights

Subject to applicable law, you may request to:

  • Access information about the personal data we process

  • Correct inaccurate or incomplete personal information

  • Update your contact or account details

  • Request deletion of personal information that is no longer required

  • Withdraw consent for consent-based processing

  • Opt out of marketing communications

  • Raise a complaint or grievance about our handling of your information

  • Nominate another individual to exercise applicable rights in the event of death or incapacity

Certain information may need to be retained for legal, tax, accounting, fraud-prevention, dispute-resolution or other permitted purposes.

To protect your privacy, we may ask you to verify your identity before completing a request.

Children’s Privacy

Our website and products are not specifically directed towards children.

If you are under 18 years of age, please use the website and provide personal information only with the involvement and consent of a parent or legal guardian.

If we learn that personal information belonging to a child has been collected or processed contrary to applicable law, we will take appropriate steps to address it.

International Data Processing

Some technology and service providers used by Kasaa Designs may process or store information outside India.

Where this occurs, we will rely on service providers’ contractual, privacy and security measures and comply with applicable restrictions on cross-border data transfers.

Business Transfers

If Kasaa Designs is reorganised, merged, acquired or transfers all or part of its business, relevant personal information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

Third-Party Links

Our website may contain links to third-party websites, applications or social-media platforms.

Kasaa Designs does not control the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The latest version will be published on this page with an updated revision date. Where required, we will provide additional notice or seek fresh consent for material changes.

Privacy Requests and Grievances

To access, correct, update or request deletion of your information, withdraw consent, raise a grievance or ask a privacy-related question, contact:

Kasaa Designs
216, 16th Main, 19th Cross
HSR Layout, Sector 3
Bengaluru – 560102
Karnataka, India

Email: care@kasaadesigns.com

Please include sufficient information for us to understand and respond to your request. We will address valid requests within the period required under applicable law.